Terms and conditions
All prices are in Euro
Ninaleuca ships worldwide from our warehouse in Italy.
Orders are usually fulfilled within 48 hours, Monday to Friday.
Orders shipped outside of the EU may face additional taxes and duties in the country of delivery.
The Customer is resposible for paying all duties and taxes separately.
Please note that duties and taxes (and shipping costs) are not refundable through Ninaleuca.
Estimate Delivery Time
All deliveries will usually arrive in 3 to 5 days.
Delivery times are estimates, and may vary depending on the actual delivery address.
Return and Exchanges
If you are not satisfied with your order, you may return it for a refund of the item’s purchase price.
You have 7 calendar days from the date of receipt to make the return. All exchange items must be unworn, with their original tags and packaging.
To request a return, contact us at firstname.lastname@example.org with your email and order ID number. A return authorization and shipping instructions will be emailed to you within 24 hours. Please do not ship your return without this authorization as it will not be processed.
Returns outside the EU areas require a direct charge to the customer, which includes the shipping cost and the calculation of 30% of the total sale value of the returned items.
Custom orders are non-refundable.
Ninaleuca reserves the right to refuse the return of any merchandise that does not meet the above requirements. If your return is not accepted it will be returned to you at your cost and no refund will be issued.